FAQ's

SHIPPING POLICIES

 

I offer free standard ground shipping on all orders (smaller than 40" at any side) shipped within the contiguous United States. Free shipping does not include over sized freight. Any additional shipping surcharge is not included.

  1. USPS will be used as standard shipping service unless otherwise requested at additional cost.

  2. International orders are shipped via USPS, (UPS) United Parcel Service or (FedEx) Federal Express. International shipping charges do not include the destination country’s duty, tax or customs fees.

  3. Shipments cannot be made to PO Box addresses.

  4. Due to package size, free shipping does not include paintings exceeding 40” at any side.

  5. Where applicable, paintings can be combined to reduce postage.

  6. Quoted shipping prices are estimates and any excess will be refunded should it the actual price be less.
     

 

WHEN WILL I RECEIVE MY PAINTINGS?

Paintings will be shipped within 5 business days of purchase and after receiving payment. 
Actual delivery time will depend on your location and chosen shipping method.  You’ll get an email from me when your order ships, with tracking information.
Please remember that shipping around any holiday can be very unpredictable and priority upgrades are recommended to ensure faster delivery times.

DO YOU SHIP YOUR PAINTINGS WORLD WIDE?

My paintings are shipped world wide, but please contact me directly for an estimate.

Additional shipping charges may apply, if shipped on the frame.

International orders are shipped through USPS, UPS or FedEx.

 

If you are shipping internationally, be prepared for extra fees and delays.

International shipping averages about 3-5 weeks. Your package may also be held and checked at customs that can take 10 days or even longer.

International shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed upon delivery. Buyers are responsible for any customs and import taxes that may apply.


Please note that I cannot and will not falsely report on an item’s value to help you avoid these fees.


IS THE PAINTING INSURED WHILE SHIPPING?

Yes, all my paintings are 100% insured. 
If your package is lost or damaged, I will do the best I can to solve this problem.
If damaged during shipment, I will repair or create a new item for you, without any further cost.

CAN I PLACE A CUSTOM ORDER?

You are more than welcome to inquire about a custom work, but should i feel that the request is too specific or out of range from my line of work i will hold the right to refuse the order.


 
CAN I CANCEL MY ORDER OR RETURN MY PAINTING? 

Unfortunately I cannot except any returns unless damaged during shipment. Please inspect the package for any damage before opening.
 
 
CONDITIONS OF RETURN

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me immediately about lost or damaged items

Keep all original packing materials as they may be needed for insurance investigation purposes. Call me or email  lornamarions@gmail.com to let me know about any damage ASAP. If possible, include pictures.

 


PACKAGING

Each piece of art is inspected and packaged for safe travel so that your piece arrives to you in perfect condition.

If you'd like a gift sent straight to the recipient, feel free to contact me to include a personalized note to them and I'll include it with the order!

 

 

PAYMENT OPTIONS

     

I accept Paypal and all credit or debit cards through secure Square service.

CUSTOMER PRIVACY

Information you provide to Lorna Scheepers through subscribing or the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues.

Subscribers to my mailing list will only receive Lorna Scheepers art related announcements, and may unsubscribe at any time.

I will never, ever, ever sell or otherwise give out information to a third party.

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Lorna Scheepers

Yorkville, IL
U.S.A.

Copyright for all content of this site, including all art images, is retained by the artist and they may not be copied or used without expressed written permission.